How long after ordering will I receive my product?
Orders are shipped using Royal Mail Tracked 24. Orders will take between 1 and 2 days after fulfillment. We do not deliver on Sundays. We fulfill orders same day before 12pm and next working day after 1pm and they are collected next day by Royal Mail.
Are payments secure?
Yes all payments are secure with SSL security through Shopify payments. In addition your payments are secured through Vias, Mastercard and Paypal. We are a UK Limited Company registered for V.A.T.
Which payment methods do you accept?
We accept, Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay and Google Pay.
Where do you ship?
We currently ship to U.K Free with Royal Mail tracked 24. We do not ship internationally.
Can I make changes to my order?
Please email the Notostrapstore team: hello@notostrapstore.com and we’ll see what we can do for you based on the stage of your order. If your order has not been dispatched we can usually update and change straps if required. We’re unable to cancel any orders that have been fulfilled but sdont worry we offer a 90 days return policy so you can always send back your order for a replacement or refund.
Can I get an invoice?
You will be supplied with full details upon order. Should you require a full business invoice then please contact our support department.
What is your returns policy?
We offer a no quibble 90 day delight guarantee. If your strap isn't perfect, get in touch and we can arrange a return and refund.
I’ve not received my delivery - what do I do?
You should contact Royal Mail first, using the tracking number and they will be able to locate your package but if not give us a shout and we will assist you to find it and get it delivered.
I received the package but it is damaged - what happens now?
Please contact us and we will be able to assist.
How do you ship?
We send all U.K orders via Royal Mail Tracked 24 so your order typically arrives within 1-2 working days.
Do you ship overseas?
Unfortunately not. Overseas couriers have been unreliable and our customers have either not recieved their orders or been charged excessive duty, taxes or collection charges.
Is all shipping free?
Yes! We are one of the only watch strap stores that offer free tracked 24 shipping in the U.K on all of our products.
How do I fit/wear a NATO Watch Strap?
Check out our easy to follow guides on swapping out your watch strap:
How to replace your watch strap
How to fit a Marine Nationale strap